Returns & Exchanges

ADDRESS FOR RETURN (Refund or Exchange)
The Fats -
10 Noel Street,
CLONTARF, QLD.
4019

 

DOMESTIC POLICY (Australia Wide)
Goods purchased through us at www.thefats.com.au must be returned within 30 days of you receiving your purchase for a refund or exchange. Returns received outside of this 30 day period will not be accepted, please keep in mind postage times when returning items to us. 

Please Note: For purchases made during November & December we are happy to extend this period to 25 January the following year (eg a month after Xmas).

We are happy to refund, exchange or credit items due to change of mind or incorrect fit provided the item is:

  • In unused condition
  • Unwashed
  • Unworn
  • All labels & tags are still attached

All refunds are issued in the same payment method used for the initial payment. Items purchased with a gift card, will be issued a new gift card to the value of the return.

Return for a refund must include:

  • A note with your order number, full name and reason for return

Return for an exchange must include:

  • A note with your order number, full name & new product that you would like (style & size).

Once your goods have been received at our warehouse, we will inspect and you will receive an email notification of the approval or rejection of your return or exchange. All returns/exchanges are processed within 24 hours of receiving your items.

DEFECTIVE PRODUCT
We are committed to providing you with quality products and outstanding service. We are happy to offer a refund, exchange or credit items that are deemed defective by us. The criteria for assessment can include

  • Condition of item
  • Care of product

INTERNATIONAL POLICY
Goods purchased through us at www.thefats.com.au must be returned within 45 days of you receiving your purchase for a refund, exchange or credit. Returns received outside of this 45 days period will not be accepted, please keep in mind postage times when returning items to us. 

Please refer to above Domestic return policy for all further details.

 

The Fats holds the right to refuse any refund, exchange or credit if the item/s are deemed to not meet the above outlined policy.